Mission – Perth Party Bus

At Happy Pty Ltd t/a Perth Bus, t/a Perth Party Bus, and t/a ‘Save the Koalas’ Party Bus, and t/a ‘Save the Bees’ Party Bus we are committed to providing our customers with high-quality services. All Perth Bus employees are encouraged to strive for the same goal.

This Perth Bus quality policy is implemented through the promotion of teamwork, and all Perth Bus employees are called on to uphold the Perth Bus quality policy.

Treating all customers equally.

We are committed to giving a quality service that suits all of our customers. You will not be treated any differently because of age, gender, race, disability, colour, religion, family status, marital status, sexual orientation or membership of an organization.

Providing a service that can be relied upon.

We do our best to provide a reliable and quality service, but sometimes situations beyond our control, such as road conditions or heavy traffic, can affect how reliable our service can be. However, at least ninety five percent of our vehicles will follow the timetable and will not be early at any waypoint. At least ninety-five percent of our vehicles will be ten minutes early for every charter pickup.

Commitment

We are committed to giving you a service that is reliable, safe, comfortable and value for money.

Keeping you informed

We will provide bus service information at our Sales and Information Office at Perth Bus office or on 0400287287 or on our website at www.perthbus.com.au or at www.perthpartybus.com.au or at wwwsavethebeespartybus.com.au . When we change a timetable or a bus route, we will let you know. We will bring out a new timetable before the change takes place. If possible, we will also explain why we are making the change and tell you how it will affect your service.

Keeping vehicles and premises clean.

We will sweep the inside of all our vehicles at least once a day.

We will clean the inside of our buses fully at least once each month.

We will clean the public areas of Perth Party Bus buildings at least once a day.

Perth Bus is responsible for cleaning and repairing our bus fleet.

It will continue to:

– wash all buses at least once every week, and

– repair vandalized or damaged vehicles within twenty-four hours.

To report a damaged bus, or one with graffiti, phone Perth Bus on 0400287287 or email us using the contact form.

Looking after your safety and comfort

Your safety and our staff’s safety are the most important things to us. We have trained all of our drivers to drive safely to make sure you are safe when you are on our vehicles. Our drivers will try to drive smoothly so that there is no sudden movement. We will inspect our buses regularly to make sure that all systems are working correctly.

Keeping buses and coaches smoke-free

It is against the law to smoke on Perth Bus vehicles. If a person is smoking on a Perth Bus vehicle, the driver will ask the person to stop smoking. If the person refuses to stop, the driver will ask the person to leave the vehicle.

Continuing to give value for money

It is important to give value for money, so we will look at our services regularly to see how we can improve their quality and reliability.

Answering your calls

During normal office hours, we aim that our information and customer service staff will answer ninety percent of phone calls within sixty seconds. If you need to speak to somebody outside office hours, call the operations mobile phone number. Telephone 0400287287.

Keeping lost property safe for you

We will put anything found on our buses or coaches in our Lost Property Office within one working day. You can claim your lost property between 10.00am and 5.00pm, Monday to Friday (except public holidays) from the Lost Property Office, Perth Bus. The phone number is 0400287287.

Dealing with our staff

All staff will:

• be polite and helpful to you.
• think of your safety and comfort when driving.
• wear their uniform.
• not smoke on a bus or in public area of our head office.

Help us to serve you

Please do not:

• put bags in the aisles or in front of doors.
• throw rubbish on the floor or leave it on seats.
• smoke.
• drink or eat on the bus.
• put your feet on seats.
• eat chewing gum.
• vandalize or damage the vehicle.
• force window catches.
• tamper with emergency roof hatches.

Making and handling complaints

We want to hear from you on how we are doing. We need your suggestions and complaints especially to help us do what we say in this charter. If you are making a complaint, please put it in writing. Send your complaint to Customer Comment Desk, Perth Bus, North Perth.

When we receive your complaint we will let you know within three working days. We will then investigate the complaint and, in ninety-five percent of cases, send you a full reply within fifteen working days.

When writing in with a complaint please give us as much detail as possible. This includes:

• the date and time of travel.
• the bus registration number.
• where you were leaving from and going to.
• a contact phone number and an email address, in case we need more information.

If you are not happy with the reply, write to our Business Development Manager. He will review your complaint and will write to you within fifteen working days.

Your feedback

We use a feedback form on the Perth Bus website, www.savethebeespartybus.com.au to research how our bus service is doing and what you, our customers, think of it.

We also ask our staff for their views on Perth Party Bus service. Perth Party Bus will continue to research customers’ views on our services now and in the future.

Our charter shows that we are committed to giving you the highest standards of service. It does not affect your, or our, legal rights or duties.

Our contact details

Information and Sales Office and Head Office

Perth Party Bus, North Perth.

Phone: 0400287287

Opening hours: Monday to Sunday 10.00am to 9.00pm

Information and Customer Service

Perth Party Bus, North Perth.

Phone: 0400287287

Opening hours: Monday to Sunday 10.00am to 9.00pm

Website: www.perthpartybus.com.au

E-mail using the Contact Form

Customer Comment Desk

Perth Bus, North Perth.

Phone: 0400287287

Opening hours: Monday to Sunday 10.00am to 9.00pm

Business Development Manager

Phone: 0400287287

 

Opening hours: Monday to Sunday 10.00am to 5.00pm